Help Center Quick Answers Filipino Players

Frequently Asked Questions

Everything you need to know about playing at ah88.com — from creating your account and making your first GCash deposit, to understanding bonuses, withdrawals, and our responsible gaming tools. Can't find your answer here? Our 24/7 Filipino support team is always ready to help.

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ah88.com is a premier online gaming platform designed specifically for Filipino players. We offer a wide range of games including live casino, slots, sports betting (PBA, NBA, UFC, boxing), crash games, bingo, and more — all accessible from your desktop or mobile browser. ah88.com is committed to providing a safe, fair, and entertaining gaming experience for players across the Philippines, from Manila and Makati to Cebu and Davao.

ah88.com operates in accordance with applicable Philippine gaming regulations and the guidelines set by PAGCOR (Philippine Amusement and Gaming Corporation). We are committed to full regulatory compliance and responsible gaming standards. Players are encouraged to verify that online gaming is permitted in their specific jurisdiction within the Philippines before registering.

You must be at least 21 years old to register and play at ah88.com. This is a strict legal requirement under Philippine gaming law. All accounts are subject to KYC (Know Your Customer) age verification. Accounts found to belong to players under 21 will be immediately closed. Gambling is addictive. Know when to stop.

Yes! ah88.com is fully optimized for mobile browsers on both Android and iOS devices. You can access the full platform — including live casino, slots, sports betting, and your account management — directly from your mobile browser without needing to download a separate app. Just visit ah88.com on your phone and log in as usual.

ah88.com primarily operates in Philippine Peso (PHP / ₱) for Filipino players. All deposit amounts, balances, bonuses, and withdrawal amounts are displayed in PHP. This makes it easy to track your spending and winnings without needing to convert currencies.

Registering at ah88.com is quick and straightforward. Visit the ah88.com Login page and click the registration option. You will need to provide your full name, date of birth, email address, mobile number, and create a secure password. After submitting your details, verify your email address and complete the KYC process to unlock full account features including deposits and withdrawals.

On the ah88.com Login page, click "Forgot Password" below the login form. Enter the email address associated with your account and we will send you a password reset link. Check your inbox (and spam folder) for the email. The reset link is valid for 30 minutes. If you do not receive the email, contact our support team at [email protected].

To complete KYC verification at ah88.com, you will need to submit:
  • A valid government-issued Philippine ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, PRC ID, or voter's ID)
  • A selfie holding your ID
  • Proof of address (e.g., utility bill or bank statement dated within the last 3 months) — required for higher withdrawal limits
KYC verification is typically completed within 24–48 hours on business days.

No. Each player is permitted only one ah88.com account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

Some personal details (such as your name and date of birth) cannot be changed after KYC verification, as they are tied to your identity documents. For other details like your email address, mobile number, or address, log in to your account and go to Account Settings. For changes that require document re-verification, contact our support team at [email protected].

ah88.com supports the following deposit methods for Filipino players:
  • GCash — instant deposits, most popular among Filipino players
  • PayMaya / Maya — fast and convenient e-wallet deposits
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts
All deposits are processed in Philippine Peso (PHP). Please note that credit card deposits are not accepted for gaming accounts.

The minimum deposit at ah88.com is ₱100 for GCash and PayMaya/Maya deposits. For bank transfers, the minimum is ₱500. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

GCash and PayMaya/Maya deposits are credited to your ah88.com account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during business hours, and up to 24 hours on weekends and public holidays. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number.

ah88.com does not charge any fees for deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment providers are outside ah88.com's control.

To withdraw from ah88.com, log in to your account and go to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya/Maya, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before withdrawals are processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

  • GCash / PayMaya: 30 minutes to 2 hours
  • Bank Transfer: 1–3 business days
Withdrawals submitted on weekends or Philippine public holidays are processed on the next business day. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal at ah88.com is ₱200. There is no maximum single withdrawal limit for fully verified accounts, though large withdrawals may be processed in batches for security purposes. If you have questions about a specific withdrawal amount, contact our support team.

Common reasons for a declined withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment account name, or a pending security review. Log in to your account to check your verification status, or contact our support team at [email protected] for specific details about your withdrawal.

ah88.com offers a range of bonuses for Filipino players, including a welcome deposit bonus for new members, reload bonuses for existing players, cashback offers, and special promotions tied to major events like PBA playoffs, NBA Finals, and Filipino boxing matches. Check the Promotions section of your account for the latest offers available to you.

Wagering requirements (also called rollover requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 10x wagering requirement means you must place ₱5,000 in total bets before the bonus converts to withdrawable cash. Full wagering terms are listed on each individual promotion page.

Yes, in most cases you can forfeit an active bonus from your Account Settings under the Bonuses section. Note that forfeiting a bonus will also remove any winnings generated from that bonus. If you are unsure whether forfeiting a bonus is the right choice for your situation, contact our support team before proceeding.

ah88.com offers a comprehensive game library including:
  • Live Casino — baccarat, roulette, blackjack, and more with live dealers
  • Slots — hundreds of titles from leading providers
  • Sports Betting — PBA, NBA, UFC, boxing, football, and more
  • Crash Games — fast-paced multiplier games
  • Bingo — classic and modern bingo variants
  • Handball Betting — international handball leagues and tournaments

Yes. All games at ah88.com use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed from licensed studios with professional dealers. Game providers are regularly audited by independent testing agencies to verify fairness and compliance with industry standards.

Selected slot games at ah88.com offer a demo or free-play mode that allows you to try the game without wagering real money. Live casino games and sports betting require real-money wagers. Demo mode is a great way to learn the rules and features of a new slot before committing your balance.

Log in to your ah88.com account, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once set. Increasing a limit requires a 7-day cooling-off period. Visit our Responsible Gaming page for full details on all available tools.

You can request self-exclusion directly from the Responsible Gaming section of your Account Settings. Options include 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is suspended and you will not receive any marketing communications. For immediate assistance, contact our support team at [email protected]. Gambling is addictive. Know when to stop.

If you or someone you know needs help with problem gambling, the following resources are available in the Philippines:
  • PAGCOR Responsible Gaming Hotline — contact PAGCOR directly for referrals to counseling services
  • National Center for Mental Health (NCMH) — 24/7 crisis hotline available nationwide
  • ah88.com Support Team — available 24/7 via live chat or email at [email protected]
You can also visit our dedicated Responsible Gaming page for more information and tools.
Still Need Help?

Our Filipino support team is available 24/7 to assist you with any questions not covered in this FAQ.

[email protected]

Support Hours

Live Chat: 24/7
Email Response: Within 4 hours
Available in English and Filipino

Quick Links
🔞 21+ Only — You must be at least 21 years old to play at ah88.com. Gambling is addictive. Know when to stop.

Why Filipino Players Choose ah88.com

Instant GCash Deposits

Top up your ah88.com account in seconds using GCash — the most popular e-wallet in the Philippines. No waiting, no hassle, just instant gaming.

PBA & Local Sports Betting

Bet on your favorite PBA teams, Filipino boxing champions, and local sporting events alongside international leagues — all in one platform.

Secure & Verified Platform

ah88.com uses bank-grade SSL encryption and strict KYC verification to protect your account, your funds, and your personal information at all times.

Mobile-First Experience

Play anywhere in the Philippines — from Quezon City to Davao — with a fully responsive mobile platform that works perfectly on any smartphone.

Regular Bonuses & Promos

From welcome bonuses to weekly reload offers and cashback deals, ah88.com rewards loyal Filipino players with generous and transparent promotions.

Responsible Gaming Tools

Set deposit limits, cooling-off periods, and self-exclusion options directly from your account. ah88.com puts your wellbeing first, always.

Ready to Play at ah88.com?

Join thousands of Filipino players already enjoying slots, live casino, sports betting, and more. Register today and claim your welcome bonus.

Get Started at ah88.com

Questions? Email us at [email protected]

Must be 21 or older. Gambling is addictive. Know when to stop.