Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") applies to all personal information collected, processed, stored, and used by ah88.com ("the Platform," "we," "us," or "our") in connection with the services offered through our website and any associated mobile interfaces. It applies to all registered users, visitors, and prospective players who interact with ah88.com, regardless of their location within the Philippines — whether you are based in Metro Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the archipelago.

ah88.com is committed to processing personal data in a manner that is consistent with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By using ah88.com, you consent to the collection and use of your personal information as described in this Policy.

2. Data We Collect

ah88.com collects the following categories of personal information from players and visitors:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Nationality and country of residence
• Residential address (barangay, city/municipality, province)
• Email address and mobile number

2.2 Identity Verification Documents

• Copies of government-issued Philippine identification (PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or Voter's ID)
• Selfie or liveness verification images submitted during KYC
• Proof of address documents where required

2.3 Financial Information

• GCash or Maya account details (mobile number linked to the e-wallet)
• Bank account details for bank transfer transactions (account name, account number, bank name)
• Transaction history including deposits, withdrawals, and wager records
• Account balance information

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs
• Game history and betting patterns

2.5 Communications Data

• Records of your communications with our customer support team via live chat or email
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out status

3. How We Collect Data

ah88.com collects personal information through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, or contacting customer support.
• Automated collection: Technical data collected automatically when you access ah88.com, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from security partners; payment confirmation data from GCash, Maya, and banking partners.
• Publicly available sources: Where permitted by law, information from public records or databases used to verify identity or detect fraud.

4. Purpose of Processing

ah88.com processes your personal data for the following specific, legitimate purposes:

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, ah88.com processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including KYC requirements, AML obligations, and PAGCOR regulatory directives.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent that you may withdraw at any time.

6. Data Sharing & Disclosure

ah88.com does not sell your personal data to third parties. We may share your information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• KYC and identity verification providers: Third-party services that assist in verifying your identity and age in compliance with regulatory requirements.
• Payment processors: GCash, Maya, and banking partners who process your deposit and withdrawal transactions.
• Fraud prevention and security partners: Services that help detect and prevent fraudulent activity, money laundering, and unauthorized access.
• IT and hosting providers: Cloud infrastructure and technology service providers who host and maintain the ah88.com platform under strict confidentiality obligations.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants engaged by ah88.com, subject to professional confidentiality obligations.

7. Data Retention

ah88.com retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and KYC regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support communications: Retained for three (3) years from the date of the communication.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymized or deleted.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

ah88.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and ah88.com servers
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security assessments, penetration testing, and vulnerability scanning
• Multi-factor authentication for administrative access to systems containing personal data
• Staff training on data protection obligations and security best practices

While ah88.com takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your ah88.com account.

9. Cookies & Tracking Technologies

ah88.com uses cookies and similar tracking technologies to enhance your experience on the Platform. The following types of cookies are used:

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics cookies: Collect anonymized data about how players use ah88.com to help us improve the Platform. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content. Used only with your explicit consent, which you may withdraw at any time through your account settings.

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of ah88.com.

10. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by ah88.com:

• Right to be informed: You have the right to know what personal data we collect, how it is used, and with whom it is shared.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14 of this Policy. We will respond to all verified requests within fifteen (15) business days.

11. Minors & Age Policy

ah88.com does not knowingly collect personal data from individuals under 21 years of age. The Platform is strictly intended for adults who meet the minimum legal age requirement for gambling in the Philippines. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

12. Cross-Border Data Transfers

In some cases, your personal data may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC platforms. Where such transfers occur, ah88.com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law, including contractual data protection clauses with all third-party processors.

13. Changes to This Policy

ah88.com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered users via email or in-platform notification prior to taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of ah88.com following any update constitutes your acceptance of the revised Policy.

14. Contact & Data Protection Officer

ah88.com has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our DPO at:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by ah88.com.